Hospital Policies

Below is our hospital policies should you miss an appointment without notice or need to cancel an upcoming appointment.

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One of our primary goals is to provide excellent individualized medical care. “No-Shows” and late cancellations prevent other clients from accessing medical care in a timely manner. We would like to implement a new office policy regarding missed/canceled appointments. This policy enables us to better utilize available appointments for our patients needing medical care. We are proud of our ability to see our patients when they need medical care, and we need your cooperation to do so.

Cancelling Your Appointment

In order to be respectful of the medical needs of other patients, please be courteous and call us promptly if you are unable to show up for an appointment. This time will be reallocated to patients in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the ability to have access to timely medical care.

Patients who arrive on time are seen at their scheduled time. Patients who have arrived on time will be seen ahead of those who arrive late. If you arrive late, we may need to abbreviate or reschedule your pet’s visit.

To cancel your appointment, please call (512) 267-7387 or email us at

If you need to reach us after hours, you may leave a message as well.

New client appointments will be required to pay a nonrefundable deposit of $50 when scheduling their first appointment. 100% of this deposit will be applied to your first visit. If you do not attend your scheduled appointment, the deposit will NOT be refunded.

Late Cancellations

A cancellation is considered late when a client fails to cancel their scheduled appointment with a 24-hour advance notice.

A client who cancels without 24 hours’ notice, may result in a $50 cancellation fee. An appointment scheduled for Monday must be canceled by noon on Saturday to avoid the $50 cancellation fee. This fee will be billed to your account.

Call ahead if you are late or unable to make your appointment time. We will do all we can to accommodate your pet’s appointment and minimize the need to reschedule your appointment.

No-Show Policy

A “no-show” is someone who misses an appointment without canceling it in an adequate manner. A failure to be present at the time of a scheduled appointment will be recorded in your medical record as a “no-show.”

  • First missed appointment: there will be no charge.
  • Subsequent missed appointments: a $50 fee will be billed to your account each time.
  • Any missed Surgery appointment: $100 will be billed to your account.
  • Any Grooming appointment: $50 will be charged to your account.